WHAT IS DONECO WARRANTY
Though we strive to make sure that the products delivered to you are with high quality through multiple quality testings, we regrettably still come across defective products occasionally. Thus, we hereby provide you our 24-month worry-free warranty to ensure that you are happy with this shopping experience.
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
1) 30-Day Money-Back Guarantee for Any Reason
2) 24-Month Warranty for Quality-Related Issues
1) What isn’t covered by the warranty?
- Free products
- Commercial use
- Lost or stolen products
- Improper use or Installation
- Modifications to any part of the Product
- Purchases from unauthorized resellers
- Products that may have direct contact with skin
- Non quality-related issues (after 30 days of purchase)
- Purchases made over 12 months ago (unless otherwise stated)
- Damage due to acts of nature or God. For example; lightning strikes, tornadoes and the like
2) When does the warranty begin?
It begins the day you place your order. The purchase date is printed on the receipt you received with the product.
3) How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product on Amazon and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request and contact us in this email.